Our Policies

ROCKABETTY RETURN POLICY

Rockabetty understands that not all purchases work out. We will do our utmost best to ensure you are satisfied with your purchase and in the event that an item must be returned, we ask that you follow the refund/exchange policies outlined below. Our goal is to ensure that you receive items in a timely manner, in excellent, new condition; therefore we must insist that all returns be made in a timely manner, in excellent, new condition, so we can provide the same level of service to our next customer.

FULL REFUND: Rockabetty offers full refunds (less shipping cost) on unwashed, unworn items with original tags and/or packaging, provided they are returned within 10 days of the date you receive your merchandise. Items must meet criteria within our Conditions and Final Sale policies.

EXCHANGE: Rockabetty offers exchanges (less shipping cost) on regular priced unwashed, unworn items with original tags and/or packaging, provided they are returned within 30 days of the date your receive your merchandise. Items must meet criteria within our Conditions and Final Sale policies.

CONDITIONS: Rockabetty must be contacted prior to you returning any item as a return authorization code will be provided to you and must be visible on the return package. Items returned to Rockabetty without an authorization code may be refused. Rockabetty will not accept returns on worn or washed items, items that have been altered, items that smell of smoke or fragrance and items that have makeup or other stains. Unacceptable returns will be shipped back to you at your expense, so please ensure garments meet our return conditions.

FINAL SALE: For hygienic reasons, Final Sale applies to the following items: Earrings, Undergarments (including any lingerie sets with a panty), Hosiery, Cosmetics (including all eyelashes and application glues).

 

ROCKABETTY SHIPPING

CANADA: Flat rate of $15.00 for all orders under $180.00. All orders over $180.00 (before taxes), qualify for Free Shipping and Handling! Standard receipt times from time of purchase are 6-10 business days. Rockabetty is happy to arrange expedited shipping upon request. Orders may also be picked up at Rockabetty HQ, in Winnipeg, Manitoba, by appointment only.

USA: Flat rate of $25.00 for all orders under $250.00. All orders over $250.00, qualify for Free Shipping and Handling! Standard receipt times from time of purchase are 10-15 business days. Rockabetty is happy to arrange expedited shipping upon request.

INTERNATIONAL: Flat Rate of $50.00 for all orders under $350.00. All orders over $350.00, qualify for Free Shipping and Handling! Standard receipt times from time of purchase are 15-30 business days. Rockabetty is happy to arrange expedited shipping upon request.

Shipping Cost Variances: In some cases actual shipping cost is lower than our flat rate.  We are proactive in refunding our customers the difference, less shipping tax and $4 packaging/handling.  For further information, questions or concerns please contact us.

USA/International orders may be subject to taxes and duties as regulated by each country. These expenses are the responsibility of the purchaser and are beyond the control of Rockabetty